Shipping policy
SHIPPING POLICY Last updated: March 2026
FREE SHIPPING ON ALL ORDERS We offer free shipping on all orders, worldwide. No minimum spend, no exceptions.
DELIVERY TIMES
Europe Orders are delivered within 2–4 business days from the date of shipment.
Outside Europe Delivery times vary depending on the destination country. International orders may take longer due to customs processing and local carrier handling. We'll keep you updated with tracking information every step of the way.
ORDER PROCESSING Orders are processed on business days only. Please note that orders placed on public holidays will be processed on the next available business day.
TRACKING YOUR ORDER Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery at any time.
SOMETHING WENT WRONG? If your order is delayed, lost or arrives damaged, please contact us immediately at info@try-onesmile.com and we'll sort it out as quickly as possible.
RETURNS & REFUNDS For information on our return and refund policy, please visit our dedicated Returns & Refund Policy page.
For any further questions, don't hesitate to reach out at info@try-onesmile.com or visit try-onesmile.com